FAQ

How do I book a class? Do you have an app?

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Download our Club Studio app in your App Store. You’ll be able to reserve your spot in group classes, keep track of your bookings, use your mobile membership card and much more.

How do I create an account?

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Once the app is downloaded, create a new account, and enter your barcode. Reach out to us at info@clubstudiofitness.com if you don’t have your barcode!

How far in advance can I book a class?

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Classes are available to book a week in advance and exactly one hour after the desired class time. (i.e., A 10: 00 AM Pilates class a week from today will be available to book at 11:00 AM today).

Tip:
Refresh your screen for the most up-to-date info

How does the Waitlist work?

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Once a spot becomes available, you will be automatically put into class from the waitlist. You’ll be notified through the app and email, so make sure your notifications are on. Late Cancel and no-show fees apply.

Tip:
Adding yourself to the waitlist always makes sense since spots can open up at any time. We recommend removing yourself from the waitlist if you know you can’t make it to class after all.

Best tips for getting into class?

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Planning your workouts will not only hold you accountable, but it will also ensure that you have a reservation in your favorite class.

Tips:
     • Book in advance
     • Check the app 12 hours before class
     • Show up to the club! A spot can open up due to no shows or late cancels. We’ll do our best to get you into class.

Can I use my phone during class?

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We encourage you to take selfies, but make sure the photo is only of you! We ask that you turn your phone off during class or set to “do not disturb.”

Are there fees for Late canceling or no shows?

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We have a 12 hour Late Cancel Policy so please be sure to cancel your class 12 hours or more before the class time if you’re unable to make it. Otherwise, a Late Cancellation fee $10 will apply and the No-show fee is $15.

How do I keep track of my bookings?

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Check the “My Reservations” page to keep track of your upcoming bookings and waitlists.

What if I have an emergency and can’t make it to class?

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Cancel your class within the app or on our website as soon as possible.

What should I bring for class?

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Reform Classes require Grip socks. Box Classes require Box Gloves (wraps strongly recommended). Please bring your own or we have them for purchase. We provide Box Gloves Rentals for $5. Our bikes are SPD and Delta compatible, but don't worry, you can use your regular sneakers as well!

How early do I show up for class?

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10 minutes prior to class is highly recommended. 15 minutes for 1st time so we can familiarize you with the equipment. Doors close at the start of class.

Where do I check into class?

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Please scan and check in at the Front desk of the club. If you don’t, you may be subject to a No-show fee.

Can you tell me more about Ride?

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Build your endurance and strength with this 45-minute low-impact, rhythm-based workout. Our master instructors bring unparalleled energy as the lights go down and the music goes up. Our Stage bikes are SPD and Delta compatible, but don't worry, you can use your regular sneakers as well!

Can you tell me more about CS4?

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Join our 50-minute circuit training class where participants are led through five stations utilizing cardio interval training, strength training, functional exercises, and core training. This workout experience is customized for every level of fitness, age, and goal type.

Can you tell me more about Box?

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Experience a high intensity 45-minute, 9 round boxing class that takes you out of the gym and into the ring. Each class is geared to sharpen your boxing skills, increase your cardiovascular endurance, strengthen your body and mind while building confidence in and out of the gym. Box gloves required for class.

Can you tell me more about Reform?

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Club Studio Reform is programmed for every level of fitness, age, and goal type. Our 45-minute low impact workouts are designed to focus on form, muscle time under tension, and variety. Reform stays true to the 6 Pilates principles, but it is elevated to modern times by adjusting tempo and grouping of exercises. Grip Socks are required for all Reform classes.

Can you tell me more about Yoga?

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We offer 3 different Yoga class formats.

YOGA SCULPT - Feel the burn in this 50-minute full body workout. Move through concentrated yoga sequences to upbeat music and get sweaty in our radiant heat room. Experience a fusion of strength exercises, cardio bursts, and yoga postures. Heated room up to 85 degrees.

YOGA FLOW - Connect movement with breath as you flow through 50 minutes of our signature Vinyasa sequences. Get your heart rate up, sweat it out, and deepen your yoga practice in our infrared heated room set to 90-95 degrees.

YOGA RESTORE - Let it all go and find your Zen in our warm restorative class. The Yin to all your hard work! Recover with our Sweat+ signature guided stretches and restorative poses that aim to open shoulders, hips, spine, and heart. Each class ends with mindful meditation and ultimate relaxation. Feel better in just 50 minutes.

Can you tell me more about Rebound?

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Jump into this 45-minute invigorating and exciting class full of cardio and strength exercises performed on a trampoline to the beat of the music. This high intensity, low impact workout carries innumerable health benefits and improves balance, coordination, and flexibility.

Can you tell me more about Hot Pilates?

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Our signature mat Pilates class with a twist! This 45-minute full-body toning experience has barre and dance influences paired up with traditional Pilates exercises that will leave you feeling balanced and rejuvenated. Room is heated up to 85 degrees. Grip socks are encouraged.

Can I freeze my membership?

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Of Course! We know life happens, so please contact the club for assistance. As a monthly dues member, you can freeze your memberships for an indefinite amount of time for a fee of $50 per month/per member. If your next billing date is within 10 days, the freeze is effective for the following month’s billing. When you decide to "unfreeze" your membership, you will be charged a pro-rated amount of your regular dues for that month.

I’m having issues with my app. Who do I contact?

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Our staff is happy to help with any app issues.

Tip:
Make sure the app has the latest version installed.

Do you offer guest passes?

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Yes, guests can enjoy the facility for a one-day trial. Get Guest Pass

Can someone else use my class bookings?

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Because of liability purposes, we do not allow members to share or transfer their class bookings with others.

How do I cancel my membership?

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Most club memberships are month-to-month and may be cancelled at any time (1) by mailing written notice of cancellation to P.O. Box 54170, Irvine, CA 92619) (we recommend registered or certified mail and keeping a record for your files); (2) in-person, by delivering written notice of cancellation directly to the Operations Manager at your nearest club between 9 A.M. and 5 P.M., Monday through Friday (in-person cancellations are subject to change depending upon the Operation Manager’s availability; we recommend you get a receipt); or (3) via your online account or as may otherwise be provided in your agreement (for example, depending on your state of enrollment, you may be able to cancel by email).

A mailed cancellation form postmarked at least 5 business days before your next billing date should result in no further billings. If notice is postmarked within 5 business days, you may be billed once more. If this occurs, we will refund that additional billing.

If your membership, personal training or other agreement has an initial term of three months or more, and (1) you’re outside of your initial term, you may also cancel at any time as provided above; (2) you’re still within the initial term, your cancellation will be effective when the initial term ends; and (3) you wish to cancel before the end of the initial term, a termination fee will apply. If you have questions about such cancellations, or about cancelling a paid-in-full agreement, please visit your local club or contact us.

If you decide to cancel, you may still use the club for any pre-paid time. For example, if you prepaid your last month’s dues at enrollment, those prepaid dues will be applied to the month following the month purchased by the final recurring dues payment that you made before we received your cancellation notice. Your membership will expire at the end of that prepaid last month.

Instead of cancelling your fitness membership, you may have other options:

If you’re relocating, we have clubs in other areas! Click on the ‘Locations’ tab on our homepage to see if there’s one near you.

Another option is to suspend ("freeze") your membership for just $50 per month per person. This is a good alternative if you’re not planning to use the membership for more than 30 days (e.g., if you’re gone for the summer) and your dues are more than $50 a month. When you want to start using the club again, you can simply "unfreeze" without paying any additional fee. When you unfreeze in the middle of a month, you’ll be charged for any days remaining in the month on a prorated basis if such prorated amount is over $50.